Order Cancellation Policy
At HelpFee.com, we strive to provide high-quality on-demand services to our customers. We understand that plans can change, and in some cases, you may need to cancel or modify your order. Below are the terms and conditions related to order cancellations:
Cancellation Timeframe
- Before Service is Scheduled: You can cancel your order at any time before the service is scheduled to start. Cancellations made before the service begins are free of charge.
- After Service is Scheduled: If you need to cancel after the service is scheduled, you must do so at least [insert time frame, e.g., 24 hours] before the scheduled start time to avoid cancellation fees.
Cancellation Fees
- Within [insert time frame, e.g., 24 hours] of the Scheduled Service: If you cancel within [insert time frame] before the scheduled start time, a cancellation fee of [insert amount or percentage] will apply.
- Late Cancellations: Cancellations made less than [insert time frame] before the scheduled time will incur a fee of [insert amount or percentage] or the full amount of the service fee, depending on the circumstances.
How to Cancel an Order
- Online: You can cancel your order directly through your HelpFee.com account by visiting the order details page.
- Customer Support: Alternatively, you can reach out to our customer support team via email or phone, and they will assist you with the cancellation.
Exceptions
- Emergency Situations: In case of emergencies or unavoidable circumstances (e.g., illness, accidents), please contact us immediately, and we will review your cancellation request on a case-by-case basis.
Refunds
- If your cancellation qualifies for a refund, it will be processed within [insert time frame, e.g., 7-10 business days]. Please note that the refund may be credited to your original payment method.
We appreciate your understanding and cooperation. If you have any questions regarding cancellations, feel free to contact our customer service team for assistance.
